How we collect, use, and protect your personal information
Last Updated: January 2025
Groundwork Digital ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
This policy complies with the Privacy Act 2020 and other applicable New Zealand privacy laws.
We may collect personal information that you voluntarily provide to us when you:
This information may include:
When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:
We collect this information using cookies and similar tracking technologies (see Section 7 for more details).
We use the information we collect for the following purposes:
We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:
We may share information with third-party service providers who assist us in operating our website and delivering our services, including:
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
If you request services that require referral to one of our network partners (tradies or businesses), we may share relevant contact and project information with that partner to facilitate the service delivery.
We may disclose your information if required by law or in response to valid legal processes, such as:
If Groundwork Digital is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Under the Privacy Act 2020, you have the following rights regarding your personal information:
You have the right to request access to the personal information we hold about you.
You have the right to request correction of any inaccurate or incomplete personal information.
You may request deletion of your personal information, subject to certain legal obligations that may require us to retain certain records.
You have the right to object to the processing of your personal information for certain purposes, including marketing communications.
Where we rely on your consent to process your information, you may withdraw that consent at any time.
To exercise any of these rights, please contact us at:
We will respond to your request within 20 working days as required by the Privacy Act 2020.
We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website performance.
Essential Cookies: These cookies are necessary for the website to function properly. They enable core features like form submissions and security. These cookies cannot be disabled.
Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. These cookies collect information anonymously, including:
Google Analytics cookies are only activated if you provide consent through our cookie banner.
You can control and manage cookies in several ways:
Google Analytics may set third-party cookies on your device. For more information about how Google uses data, visit: https://policies.google.com/privacy
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Typical retention periods include:
Your information may be transferred to and stored on servers located outside New Zealand, including:
When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with New Zealand privacy laws.
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
If you are not satisfied with our response to a privacy complaint, you have the right to contact the New Zealand Privacy Commissioner:
Office of the Privacy Commissioner
Website: www.privacy.org.nz
Phone: 0800 803 909
Email: enquiries@privacy.org.nz
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
We're here to help. Get in touch if you have any questions or concerns about how we handle your information.
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